We are seeking a proactive and detail-oriented Junior Operations Manager to join our team. In this role, you will support various aspects of our operations, contributing to the smooth running of our systems and processes. If you have a knack for problem-solving, data analysis, and thrive in a dynamic environment, we would love to hear from you.
You would co-own...
● Assisting with the maintenance and updates of our CRM and Learning Management Software.
● Managing and support a large cohort of learners, ensuring their needs are met eectively.
● Reporting on internal operations and program-specific operations, providing insights and recommendations.
● Creating and maintain dashboards and data visualizations to support decision-making processes.
● Performing general workforce management tasks, including scheduling and forecasting.
● Supporting facilitators with online live sessions, ensuring smooth execution.
● Collaborating with the operations manager to address various issues, from learner requests to technical implementations.
● Help setting up complex administrative and technological processes.
● Coordinating and scheduling a large number of training sessions across
multiple time zones.
... and develop
● Operational excellence in the Learner experience
  ● Possibilities for scaling new and existing programs
● Operational excellence within The DO internally
You will work closely with the Operations team and support multiple project teams across The DO community.